Can’t tell you how many devices this applies to, but Amazon wants my buddy’s Cloud Cam back.
About two weeks ago, he had told me the WiFi camera died. He attempted a factory reset, but no love. He hadn’t found time or energy to follow-up with Amazon when, out of the blue, he received a voicemail and an email “message from Amazon’s Engineering Team” (firstname.lastname@example.org) this week stating:
I was calling to talk about one of your Cloud Cam devices. I’d like to get you a replacement Cloud Cam device as soon as possible at no additional cost to you. Additionally, I would like to schedule a pick-up to have the original device delivered to our lab for analysis.