You know those faulty Rock Band guitar reports? Unfortunately, I can confirm them on both the PS3 and Xbox 360… Two guitars have up and died in the last week.
At our company holiday party, Blake and I attempted a Rock Band guitar duet on the PS3 when he claimed his guitar stopped working. Yah, right. I’m fearsome on the plastic axe and he was just intimidated (ha!). After all, that particular guitar was working fine for me. As it turns out, the guitar functioned properly strumming in the downward direction (as I do), but the guitar had stopped responding to up-strumming (as he does).
After exchanging my first Xbox 360 Rock Band set due to a sticking blue drum pad, the replacement sat unopened for several weeks until yesterday. About half a dozen guitar solos in last night, the strum bar stopped working (in both directions). I’ve found that if I really hammer it, it’ll work for another few notes before dying again. That’s obviously unsustainable (and un-fun) — fortunately I had a Guitar Hero III controller handy to satisfy those Metallica Song Pack urges.
I wasn’t looking forward to a support phone call today, and was pleased to discover EA’s automated Rock Band hardware replacement webpage. In under ten minutes, the site verified my credit card is good for a $125 charge and scheduled a replacement guitar to be shipped via two day air – they even provided the UPS tracking number. EA will include a shipping label for the faulty guitar that I need return within 28 days (before being charged that $125). Let’s hope the process really is that efficient. And that I receive a more reliable unit.
Apparently, it really is that efficient. I played at a friend’s holiday party last week and his experience getting a replacement guitar from EA – went exactly like the EA site described.
If only people could get this kind of response for their Vista “Buyer’s remorse”.
I had my guitar for just under four days and it died. It was the strummer, it just didn’t strum but once very five hits. It was also nearly impossible to activate star power.
They do have an outstanding 90day warranty and it is HASSLE FREE on that EA site…. let’s hope they produce better hardware so they dont have to replace….
Just some FYI until the release of the Rock Band guitar so you can play with a full band including base the Guitar Hero version for PC works just fine. It has really added to the game having the extra axe along for the ride.
well on my first day of having rock band after about 3 hours of play i discovered that the red pad on my drum kit had stopped working HELP PLZ????????????