Dave Winer’s Internet service was recently shut down by Comcast without warning. Apparently, he’s in the top percentile of bandwidth usage and Dave feels that Comcast has singled him out as a criminal. While I don’t know how he’s using his Internet connectivity, I do agree that the way Comcast handles these matters isn’t very consumer friendly.
However, what interested me is that Dave was directed to the Comcast Customer Security Assurance and Legal Response team. Frankly, Comcast needs to tighten up their own security before making customer insinuations… Last week, we initiated a customer support chat to get our Comcast.net credentials. Despite providing our specific account number, phone number, and partial social security number Comcast reset the former resident’s email password and gave it to us. No social engineering required. Fortunately, this is a mostly unused account and I’m a pretty ethical guy. But the experience surely gives me pause.
There’s been some discussion lately regarding