We’ve got a potentially interesting and a, most-assuredly, provocatively titled new blog in town… According to Multichannel News:
Giving Comcast subscribers an online forum for complaints about the cable TV operator, media columnist and radio commentator Bob Garfield launched Web site ComcastMustDie.com on Friday. The Web site debuted about four weeks after Garfield first penned a column headlined âComcast Must Die,â? in Advertising Age.
While my Comcast service and interactions have improved lately, like all companies there’s room for improvement.
First off, for months (maybe more!) I can’t get a simple online listing of the channels I receive. I’m always greeted with the same message: “We are currently working to provide channel lineup information for your area.” In the old days the cable company would provide a card of listings, but apparently they aren’t available in my area… I can understand reducing printing costs and waste given the regular channel additions, removals, and moves. But there’s no excuse for not updating a web page.
And speaking of web pages without info, that brings me to my second point. How much does Comcast service cost? Nobody knows. It’s not posted online. It’s not posted (or maybe not obvious) in the customer service office I visit. It’s not even clear when I call in… Do HD channels like ESPN and Discovery cost more or require the Digital Tier? They used to charge, then they didn’t, and then suddenly the Digital Tier appeared in my lineup (for a fee) which I noticed a few weeks after calling in with a reception problem. And how much are CableCARD rentals? Both mine are free, and Comcast quotes $1.91/mo max for extra cards. However, at some point they added a pricing disclaimer. Guess they had to since, CableCARD costs seem to be all over the map.
What sort of issues are you having with your cable or satellite provider?