Roxio TiVoToGo Troubles Persist

Roxio thought they had this resolved back in November, but OS X TiVoToGo issues related to TiVo’s Fall Software Update and/or Leopard persist. While I haven’t confirmed it, folks are still reporting audio/video sync issues when transcoding. A Roxio rep posted on the TiVo Community last night that they’re closer to a fix and actively recruiting testers:

We’ve been running a limited beta with a small number of users from the forums to test an update to both Toast 8 Titanium and Popcorn 3 and we’ve had positive results. We’re going to expand the testing for more users who are still having audio/video sync issues, please send me an e-mail to toastfeedback@roxio.com. We’re going to extend this to about 50 users from TiVoCommunity.com and after a short time if feedback is positive move towards releasing this as an official update.

9 thoughts on “Roxio TiVoToGo Troubles Persist”

  1. That’s not Roxio’s only problem. There are users like myself that when downloading a show from Tivo using Roxio’s TTG, it plays fine on my Macs, but the Tivo doesn’t recognize the now Roxio-converted show anymore.

    We used to be able to effectively “archive” shows on our machines HDs, but not since the upgrades.

    Oh yeah, and besides Patrick’s once-in-a-while responses on Tivo Community, Roxio doesn’t have any answers for us, and they charge for customer support via telephone. Tivo’s decision to allow Roxio to handle TTG for the MAc was a big mistake.

  2. I haven’t had any trouble just downloading shows from the web interface, using TiVoDecode (NOT TiVoDecode Manager) to decode them, and VisualHub to convert them to other formats. It’s a bit more work (and if the Roxio solution actually worked, I probably would have bought it long ago), but it works reliably and it’s cheaper to boot (could even be free if you skip VisualHub and use ffmpeg directly).

  3. I was one of the ones who continued to have trouble after the patches. I joined in the group that stated as much and nothing happened (the response was: “Uninstall Toast manually and re-install it”). So I finally threw up my hands, went out and bought a cheap Compaq, threw it onto my network (headless and running Remote Desktop), and installed TiVo Desktop Plus.

    And it’s worked flawlessly.

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