
Back in February, I reactivated the Moxi HD DVR to evaluate Moxi Mate extender functionality. (It’s quite nice.) And had a phenomenal CableCARD install experience. The tech was in and out in 35 minutes, with zero problems. Leading me to believe the CableCARD landscape had seen improvement. But maybe I spoke too soon. As the process of moving that CableCARD to the new TiVo Premiere has been unfun… and unsuccessful. Those cable gateways can’t get here soon enough.
But before we get on to what is essentially a lengthy blow-by-blow bitch session, let me ask if I’m alone in this: What are your experiences migrating CableCARDs? And let us know if you happen to operate in the FiOS TV Nirvana, where cards don’t require pairing. Now, on with my tale…
As I’m wont to do, I regularly tweet my adventures in tech. And I’m perfectly comfortable calling out companies and technologies that don’t perform. Someone at Cox Communication was listening, as they responded last night:
Hello Mr. Zatz- My name is XXXXXXX XXXX, a VP at Cox Communications, I saw your tweets and want to apologize and get you help asap. We tried to call tonight but did not reach you. Can we come out tomorrow? You name the time. My apologies for the problems, they are unacceptable. Thank you,
My reply this morning…
