I had assumed the lawsuits would ultimately kill Vonage… And while they still might, as part of our moving prep, I made the decision to proactively kill service. My 2.5 years with them has been somewhat rocky, including poor customer service and call quality issues. Complaints from folks on the other end of the line is what finally led me to this decision.
In Vonage’s defense, I’ve really appreciated the voicemail->email feature and their pricing was extremely competitive. However, our multiple cell phones and SkypeOut should be sufficient going forward. If not, for the first time in years, we’ll consider going back to a reliable Verizon landline.