After hearing from a couple of agitated TiVo customers regarding a change in terms, I fired up my Premiere Elite to the above message. In conjunction with Roamio’s launch, TiVo took the opportunity to update their Privacy Policy and User Agreement. And the sticking point, for some, is the new “class action/jury trial waiver” clause. Of course, class action suits are known for generating huge settlements … that rarely make its way to harmed consumers in any meaningful way. Yet, given TiVo’s stingy 90 day warranty and cutting off “Lifetime” service after 10 years in the UK, it’s not entirely unreasonable to abstain:
You may opt-out of this dispute resolution provision only by notifying TiVo within 30 days of the date that it first applies to you. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration.
Further, TiVo’s renowned legal team, that has generated over $1.5 billion in patent defense and licensing, is recruiting customers for some uncompensated proofreading. ;) From the corresponding email blast:
If you have any questions about our updated policies or our privacy practices, or you see any typos we missed, please feel free to contact us
(Thanks Matt & Chris!)