If the BBB can rate these guys, why not me? I’m a stickler for good service — I won’t patronize companies providing inferior service. When I had a billing problem with Sprint about 5 years ago and the phone rep called me a liar, I switched to VoiceStream (Jamie Lee Curtis had nothing to do with it). Conversely, I’m willing to pay for good service: Apple’s not cheap, but they generally take care of you.
The most important aspect of customer service is being treated with respect. If you hear me out and professionally attempt to resolve my issue you’re doing a good job. Obviously, the next set of criteria is being able to actually resolve the issue efficiently. Online forums, support docs, and web apps make me happy too — I’d rather research the problem myself or manage my account if you give me the tools.
With that in mind, here are my ratings of several companies I’ve dealt with over the last year. Feel free to contribute your own ratings in the comments.
| Positive | Neutral | Negative |
| Logitech Harmony | Netflix | Comcast |
| Sling Media | Verizon | Dell |
| TiVo | XM | Vonage |