This is the first time in my 25+ years in computing that a hardware manufacturer has informed me that it wants to charge me for a firmware upgrade. I innocently checked my Drobo for firmware updates yesterday and was startled to receive the message above.
It was bad enough that my DroboShare experience was a disaster. Despite promised upgrades, Data Robotics support folks could never get it to work properly with my Vista 64 or my XP systems on my home network – others had the same problem. They just gave up. To this day, my DroboShare sits unused on a shelf in my closet – $300+ wasted. In-depth forum posts that I wrote about this topic on the DroboSpace forum are now hidden behind user account walls – viewable only by Drobo owners. Serial numbers are now needed to access their forum. This wasn’t the case last year.
To have to pay for firmware upgrades, which primarily amount to nothing more than bug fixes over time, for Drobo hardware is ridiculous. I gather that if they ever do fix the DroboShare problems which made the product unusable from the beginning, I’ll have to pay an upgrade fee. Give me a break!
I still love my Drobo, but I’m beginning to resent Data Robotics.
Dale Dietrich is a Toronto-based technology, video game, and interactive media attorney. Read more at The Daleisphere.