I’ve been actively trying to get access to Netflix’s new online movie service. My first email response from customer service:
I appreciate you inquiring about âWatch Nowâ? feature, at this time we do not have any information on this feature. I have enclosed the list of plans that are available.
Their response to my second query a few days later:
We appreciate your interest in our new instant viewing feature. At this time, we are enabling members to the program in stages. This is to ensure the best possible experience for all participants. We currently plan on making instant viewing available to all Netflix subscribers by June of 2007. We are currently unable to add subscribers to this program on demand.
Frankly, this irks me. Not because I’ll frequently use this service, but because it’s less than ideal customer service — either enable everyone who asks, or call it a beta and let folks apply. Well, it looks like I got the back-door blogger hookup through their PR department because I’m live now. Though, I suggest everyone who wants access to keep the pressure on Netflix Support to encourage a shift in policy.